Healthcare insight for hospital managers

Redesigned a hospital management data platform to allow hospital leaders and staff to improve patient care coordination, and boosts efficiency to support better health outcomes.

This project is under NDA

About the project

Goal

As lead designer, over the course of 5 projects spanning 1.5 years, I was responsible for developing high-level concepts, suggesting a new UX architecture, and high-resolution designs for this platform.

Client

This client uses clinical and financial analytics to help hospital systems improve the quality and efficiency of their teams. I worked with this team as part of multiple projects over the course of several years. On this page, I focus on one of them.

Role

User research

Conceptual design

High-resolution design

Dataviz design

Date

May 2021 - Nov 2022

Phase 1

Research

During this project, I led the design of an experience through which hospital system administrators could set up and monitor goals efficiently for their teams, identify the cause of progress issues, and identify new opportunities for improvement through intelligible and actionable analytics. At the beginning of the project, I conducted research to clarify the existing platform’s logical architecture (key objects, relationships, hierarchy) and identify potential ideas from existing applications in the client’s vertical or other relevant industries.

Phase 1

Research

During this project, I led the design of an experience through which hospital system administrators could set up and monitor goals efficiently for their teams, identify the cause of progress issues, and identify new opportunities for improvement through intelligible and actionable analytics. At the beginning of the project, I conducted research to clarify the existing platform’s logical architecture (key objects, relationships, hierarchy) and identify potential ideas from existing applications in the client’s vertical or other relevant industries.

Phase 1

Research

During this project, I led the design of an experience through which hospital system administrators could set up and monitor goals efficiently for their teams, identify the cause of progress issues, and identify new opportunities for improvement through intelligible and actionable analytics. At the beginning of the project, I conducted research to clarify the existing platform’s logical architecture (key objects, relationships, hierarchy) and identify potential ideas from existing applications in the client’s vertical or other relevant industries.

Phase 2

Ideation and definition

Hospital system administrators have little time to use Biome Analytics and turn to it to get actionable insight, quickly. The goal of the designs below was to surface the most important information and workflows first and give the application alleviate negative feelings users had reported: overwhelm and confusion due to the amount of information and lack of perceivable hierarchy, and boredom because it was unclear to them where to go once they found insight they wanted to drill into, causing them to cycle through pages and pages without any success).

Phase 2

Ideation and definition

Hospital system administrators have little time to use Biome Analytics and turn to it to get actionable insight, quickly. The goal of the designs below was to surface the most important information and workflows first and give the application alleviate negative feelings users had reported: overwhelm and confusion due to the amount of information and lack of perceivable hierarchy, and boredom because it was unclear to them where to go once they found insight they wanted to drill into, causing them to cycle through pages and pages without any success).

Phase 2

Ideation and definition

Hospital system administrators have little time to use Biome Analytics and turn to it to get actionable insight, quickly. The goal of the designs below was to surface the most important information and workflows first and give the application alleviate negative feelings users had reported: overwhelm and confusion due to the amount of information and lack of perceivable hierarchy, and boredom because it was unclear to them where to go once they found insight they wanted to drill into, causing them to cycle through pages and pages without any success).

Takeaways

Takeaway 1

The members of the client’s team didn’t share the same understanding of what certain key concepts were. What is an “initiative”? What is an “objective”? How do they relate, and what are their characteristics? Using logical taxonomies and relationship maps, we were able to drive alignment and reduce churn for the rest of the project. Based on this experience, my team created artifacts to help future clients define the concepts and objects in their problem space more clearly.

Takeaways

Takeaway 1

The members of the client’s team didn’t share the same understanding of what certain key concepts were. What is an “initiative”? What is an “objective”? How do they relate, and what are their characteristics? Using logical taxonomies and relationship maps, we were able to drive alignment and reduce churn for the rest of the project. Based on this experience, my team created artifacts to help future clients define the concepts and objects in their problem space more clearly.

Takeaways

Takeaway 1

The members of the client’s team didn’t share the same understanding of what certain key concepts were. What is an “initiative”? What is an “objective”? How do they relate, and what are their characteristics? Using logical taxonomies and relationship maps, we were able to drive alignment and reduce churn for the rest of the project. Based on this experience, my team created artifacts to help future clients define the concepts and objects in their problem space more clearly.

Healthcare insight for hospital managers

Redesigned a hospital management data platform to allow hospital leaders and staff to improve patient care coordination, and boosts efficiency to support better health outcomes.

This project is under NDA